Managed IT & Cloud

Your IT. Running smoothly.

Cloud infrastructure, Microsoft 365, helpdesk support and IT planning, all handled. You focus on running your business. We keep the technology running.

System Status All systems operational
Microsoft 365
Active users: 24 Healthy
Cloud infrastructure
AWS / Azure Healthy
Email & calendar
Exchange Online Healthy
Data backups
Last run: Today 3:14am Complete
Security monitoring
0 threats detected Clear
What's included

Everything IT. One point of contact.

No more calling three different vendors. One team, one number, one monthly update.

Cloud infrastructure

AWS and Azure environments managed, monitored and optimised. We handle configuration, access controls, cost management and infrastructure reviews.

Helpdesk support

Your team raises tickets via email or our support portal. We respond, diagnose and resolve. Clear priority levels and response commitments.

Data backup & recovery

Automated backups of critical business data. Tested recovery procedures. You'll never lose a week of work to a failed hard drive or ransomware attack.

IT roadmap planning

A 1–3 year technology plan built around your business goals. What to upgrade, what to retire, what to budget for. No surprises.

Hardware procurement guidance

We don't sell hardware but we'll tell you exactly what to buy, where to buy it, and what to avoid. Independent advice, no commissions.

99.9% Target uptime across managed environments
2 Cloud platforms: AWS and Microsoft Azure supported
Same day Response for critical issues
$0 Vendor commissions. Hardware advice is always independent
Client result

From scattered systems to single-pane-of-glass.

Professional services, Melbourne

This Melbourne professional services firm was running critical business data across personal email accounts, an unmanaged cloud environment, and ad-hoc backup processes. No central IT admin, no visibility, no plan.

We migrated their team to Microsoft 365 with a structured SharePoint environment built around their departments. Every user account is now centrally managed, data is backed up nightly and recoverable within hours, and the team can work from any device, anywhere.

We're now 12 months into delivering their IT roadmap, with cloud cost optimisation and AI process automation in the current quarter.

Service: Managed IT & Cloud · Professional services firm, Melbourne

Read more about our client outcomes on our results page.

M365 + SharePoint deployed across all departments
Nightly automated backups, recoverable in hours
12-month IT roadmap in active delivery
How it works

From audit to always-on.

01 Audit

IT health check

We review your current setup: devices, cloud accounts, software, security posture, backup status. Free, no obligation.

Free IT health check
02 Plan

Onboarding & migration

We migrate you to managed infrastructure with zero downtime. Usually complete within 5 business days.

5 days typical onboarding
03 Manage

Ongoing IT management

Monthly updates, helpdesk support, backup monitoring, user management and quarterly reviews.

Monthly management cycle
04 Report

Clear monthly reporting

Plain-English report every month: what we did, what's running, what's coming next. No jargon.

Monthly reporting
Common questions

IT support questions, answered honestly.

Yes, if you want us to. We take over full management of your IT environment and become your single point of contact. Or we can work alongside an existing provider if you prefer. We can also support your digital foundations, from website to marketing, as part of a complete technology partnership.

We support Microsoft Azure and Microsoft 365, AWS, and Google Workspace. Most Australian SMBs run on one or a combination of these, and we're comfortable across all three.

Your team raises tickets via email to support@abnaasi.com or through our support portal. Tickets are triaged by priority: critical issues same day, standard issues within 1 business day.

We don't supply hardware but we'll advise on exactly what to buy. No commissions, no preferred vendors. Just honest recommendations based on your budget and requirements.

There's no lock-in contract. We work month-to-month after an initial 3-month setup and onboarding period. Most clients stay because the service works, not because they have to.

Yes. Book a call today and we can begin an emergency IT health check within 24 hours.

Free · 30 minutes · No obligation

Tired of IT that only gets fixed
when it breaks?

We'll review your current IT setup, identify the risks you don't know about yet, and show you what proactive IT management would look like for your business, at no cost.

Free. 30 minutes. No obligation.